Payment Policy.

Get clear details on how payments work, including accepted methods, billing process, and what to expect when making a purchase on BestPlug.

Payment Policy

Secure transactions and supported payment methods.

Supported Payment Methods

We accept a variety of secure payment methods to ensure a seamless checkout experience. All payments are processed in Ghana Cedis (GHS).

Mobile Money

MTN, Telecel, iShare

Bank Cards

Visa & Mastercard

Wallet

In-App Balance

Transaction Security

Your security is our top priority. We do not store your credit card or Mobile Money PIN details on our servers.

  • Encrypted data transmission (SSL/TLS).
  • Two-Factor Authentication (2FA) for all wallet withdrawals.
  • PCI-DSS compliant payment processing.

Failed Payments

In the event of a failed transaction where your account is debited but the service is not rendered:

Process: The system automatically initiates a reversal within 24 hours. If you don't receive it, please contact support with your Transaction ID.

Secure Checkout

All transactions are monitored for fraud to protect your account.

Billing Questions?

Our billing department is available weekdays 8am - 5pm.

Contact Billing
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